MedDealer Homecare Store
Standard Return and Refund Policy
1. Return Window
Customers have 14 days from the date of purchase (or delivery for online orders) to request a return or
exchange for eligible medical equipment and supplies.
2. Eligibility Criteria & Condition
To protect health and hygiene standards, items must meet the following strict conditions to qualify for a
return:
• The item must be completely unused, undamaged, and in its original, sealed factory packaging.
• All original tags, labels, user manuals, accessories, and promotional materials must be included.
• Proof of purchase (invoice or retail receipt) is strictly required.
3. Non-Returnable & Hygienic Items
Due to sanitary, safety, and regulatory guidelines, the following products cannot be returned under any
circumstances once opened or used:
• Personal care items, hygiene products, and bathroom aids (e.g., commodes, shower chairs).
• Disposables, PPE (masks, gloves), and wound care supplies.
• Support braces, compression garments, or cushions that come into direct contact with the skin.
• Custom-ordered or specially configured medical devices.
4. Damaged or Defective Items
If a product arrives damaged or has a manufacturing defect, please report it within 48 hours of receipt.
MedDealer Homecare will arrange a repair, free exchange, or full refund for verified defects. Normal wear
and tear or user misuse are not covered.
5. Refund Processing
• Inspection: All returned items undergo a thorough safety and quality inspection upon receipt.
• Method: Approved refunds will be issued back to the original payment method or provided as store
credit, depending on customer preference and store policy.
• Timeline: Please allow 5 to 7 business days for the funds to reflect in your account once the return is
processed.• Shipping Costs: Standard return shipping costs are the responsibility of the customer unless the item
was delivered damaged, defective, or incorrectly packed by our store